Guarantee & Security

Quality Assurance
We guarantee the quality of our products. We are committed to quality, and demonstrate our dedication at every stage of production and distribution. Our unique ability to source fine diamonds, gemstones, and precious metals directly and/or indirectly from markets, manufacture and/or acquire jewelry from master craftsmen, and bring it directly to you through the Internet or our store, enables us to pass on valuable price and quality advantages to our customers. By staying involved in every aspect of the business, we are able to maintain strict quality standards.

Certificate of Authenticity
We stand behind every item we manufacture and deliver. Each purchase is delivered with our certificate of authenticity which guarantees that your item's quality is equal to what was promised by us.

If you have any more questions or concerns regarding our merchandise quality and authenticity, please contact us at gems@customfinejewelry.com.

Customer Satisfaction
We work hard to delight you by delivering beyond your expectations.

We want to serve you better, and your concerns and questions receive top priority. Please let us know what you think about our products and services, and how we can serve you better by filling up our Customer Feedback form. Every time you visit our website, you'll see how we are growing and meeting your needs better than before.

Customer Service Hours
We are online, and on the phone to help you through your decision-making process. Please contact us during store hours as per details below:

Tuesday Thru Saturday 10:00AM-6:00PM

Closed Sunday and Mondays

Your Privacy and Online Security
The personal information that you share with us is safe and protected. Your privacy and security are important to us, and we will never sell, rent or give your personal information to any third party.

Product Guarantee of Authenticity and Value
All your purchases are backed by a product guarantee. We guarantee the quality of all our merchandise, and certify each purchase for its authenticity and value. We also certify that your jewelry purchase is as per the quality promised by us.

We love to hear from our customers. If you have any other questions or concerns regarding our business or our website, or you would like to suggest ways in which we can improve our service, please contact us.